2GOLIFE.IN Return Policy

We are committed to provide our customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ensure the same, we are always ready and willing to go the extra mile for our customers. 
In case you are unsatisfied with the product, you can return or exchange the product.  

To maintain strict hygiene of our products, we do not accept returns on Vests, Tank Tops and Sock.

      • Return request should be raised within 15 days from the date we deliver the product to you.

In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.

      • Once altered, the product is not eligible for returns/exchanges

      • If the product is purchased at a discounted price under any promotion, then 2GO Activewear will only refund the discounted price as per the invoice.

      • Product(s) should be unused (other than fit trial) and unwashed.

      • There should be no stains, marks, stitches or holes in the product(s) caused by the consumer.

      • All the tags and original packaging should remain intact and should be sent along with the product(s).

      • Original Invoice shall be returned with the product(s).

      • Product(s) should reach us in sellable condition.

Once your returned item is received by us our Quality Assurance department will review the returned item for all defects/variations, on the basis of the customer’s claim. Upon confirmation and passing of Quality Check, we shall refund the money subject to fulfilment of Return conditions. We shall send you an email and / or SMS regarding return acceptance or return rejection

Any items that show signs of wear or usage cannot be accepted for return/ exchanges.

You will receive complimentary return shipping for all eligible products for return/money back within the 30 Days Exchange policy.

In case it is found on examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, then the customer will not be entitled to any fresh piece of Product or Refund and the same product as purchased by the customer will be returned to the customer.

Refunds:

a) Refunds for Pre-paid Orders:

If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your banks processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

b) Refunds for Cash-On-Delivery ("COD") Orders:

In case the customer has returned one or more products purchased using COD payment method, the customer has to provide below Bank Account details for refund:

1) Bank Account number
2) Account holders name
3) Bank branch
4) Bank name
5) IFSC Code 
6) Order ID
7) Product Name against which refund has to be initiated

The refund amount for Cash on Delivery orders shall be deposited into the bank account of the Customer by 2GO Activewear within ten (10) business days after the receipt of request for refund by the Customer has been approved.

The amount will be refunded to the Bank account through Electronic Funds Transfer. We do not provide any cash /cheque / DD refund.

In case of Money back, the payment shall be made through the same mode of payment as the original purchase. The refund amount will be credited to the Customer's account within the time span stipulated by the bank which has issued the credit card.

2GO Activewear reserves the right to change the exchange/money back price of the product based on the Quality Inspection.

c) Refund Timelines

We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. Kindly note that refund to the customer’s bank or credit card account is subject to estimated processing timelines by banks as indicated here under.

Payment ModeRefund MethodRefund Receipt Time (After Initiation)

Credit Card

Reverse Credit

5 to 7 Banking Days

Debit Card

Credit in Bank Account

7 to 14 Banking Days

Net Banking

Credit in Bank Account

7 to 14 Banking Days

COD

Bank Transfer/NEFT

2 to 4 Banking Days

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